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:: Pre-sales questions
:: General
Q. Will you place ads on my site?
A. We DO NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their
web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. Pay Pal and USPS Mail in
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. No, we do not allow adult sites.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel
can be found here Login
with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly.
Q. Can you move my entire website for me, I don't know
how to?
A. Yes, simply email us and for free we will do very best
to get everything working!
Q. Can I pay by Mail?
A. Yes, the address is P.O. Box 15432, Wilmington, NC 28408
Q. Are there any hidden costs, or setup fees?
A. No
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell
access.You are still able to unzip files on the server using
our file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
:: DNS
Q. What are the DNS server names?
A. NS1.HOSTSCREAMER.NET and NS2.HOSTSCREAMER.NET.
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome
email you can email us requesting your dns.
:: Control panel
Q. Do you have a manual for our control panel?
A. Go to
http://www.cpanel.net/docs
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click
"domain management" inside of domain management
you will see a place to manage and add sub-domains.
:: FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory
which is the public_html folder.
Q. Why doesn't my ftp password change when I change my
Cpanel password?
A. Please allow 24 hours for your FTP password to sync with
your Cpanel password.
:: Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
:: E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel
and click add/remove email account's.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/  Use
your complete email address for your username.
Q. How can I setup webmail to go directly to horde, neomail
or squirrel mail?
A. Login to the one you prefer to use after doing so copy
the entire url from your address bar. You will not login to
your cpanel and create a subdomain to go to the address you
just copied.
Q. Do you have mail policies?
A. Yes, for our generalized mail policy please read the following:
http://www.hostscreamer.net/mailpolicy.htm
:: CGI/PHP/MySql
Q. None of my cgi scripts are working on the server. How
do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your
database is created you can manage it from phpmyadmin. This
can be found at the very bottom of the MySQL page.
:: Software Versions
Q. What version of Apache are you using?
A. We are using version 1.3.37
Q. What version of php are you using?
A. We are using version 4.4.4
Q. What version of perl are you using?
A. We are using version 5.8.7
Q. What version of MySQL are you using?
A. We are using version 4.1.19-standard
Q. What version of phpMyAdmin are you using?
A. We are using version 2.6.0-pl3
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most
recent stable Cpanel version.
:: Billing
Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically
be deducted. All USPS mail payments should be sent to
601MEDIA, P.O. Box 15432, Wilmington, NC 28408
Q. How do I stop billing?
A. If you wish to close your account simply email us your
username, password, and why you wish to cancel. You must also
include "I give you permission to delete my website and
all of it's content."
:: SSL
Q. What is the difference between shared ssl and private
ssl?
A. A shared ssl displays as https//ip/~yourusername/
A private ssl would display as https://www.yourdomain.com
in the address bar.
Q. How do I purchase a private ssl from you and what type
is it?
A. Please email us to do so.
Q. Whats the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually
that will require it.
Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance
from us to install it there will be a $30.00 installation
fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure.
You will need to ask the supplier you purchased it from.
:: Subdomains
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish
to use. MAKE SURE the subdomain name you give it doesn't have
a folder already named that name. If it does the sub will
not work. Example... I want to create the subdomain test.hostscreamer.net
so my sub name is going to be test. If I already have a folder
in my ftp named test I need to delete it or rename it to something
different before I create the subdomain with the test name
from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything
that replaces the www in a domain name.forum.aol.com
is a subdomain. www.forum.aol.com is not a subdomain.
:: Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully functional domain that
will work out of a folder in your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted
to the server already. So after you change the sites dns you
are trying to add you will need to wait 24-48 hours before
attempting to create your addon domain.
A. There are three fields cpanel asks for when creating an
addon domain.
1. "New Domain Name:" You will put in
the newdomain.com do not put www in the name!
2. "Username/directory/subdomain Name:" This will
be the folder cpanel creates in your main accounts ftp. MAKE
SURE that the name you give it doesn't already have a folder.
Example... If you want to give it the username chris. You
cannot have a folder in your account named chris already.
If you do and still try creating the username for the addon
domain to be chris you will mess a lot of things up!!!
3. "Password:" fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain
added?!!?
A. It creates it as a subdomain by creating the folder within
your main sites ftp. Please ignore this! It is a fully functional
domain name. It is only called a subdomain when in fact it
is an addon domain.
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